Many people give lip service to the idea of customer-centered design. But how much do they interact with customers — asking questions and listening closely to the answers? In case you’re curious how my Explorer series of journals got started, here’s the story.
I was the customer for my first journal, pictured above. It came straight out of my Navy experience and my love for all things nautical. I searched high and low for bits and pieces of nautical items that I really liked.
The long spikes from this compass rose appealed to me…
… but I wanted something more solid for the lettering, and found this…
…plus the long extensions of the above image appealed to me as well.
To add a bit of flair, I asked my artist to work in this fleur de lis:
I also wanted a banner that would inspire adventure and speak to the entrepreneurial spirit. Having suffered through two years of Latin as a high-schooler, naturally I had to throw that in too.
Once the pieces were assembled, my artist produced this hand-drawn version:
Banner: “Always Exploring”
I really liked the hand-drawn art and wanted to use that in the mold to make my cover as unique as possible. I liked the little imperfections in the dots and the shading.
Alas, my manufacturer did not share my love of pencil nuance and required me to produce a vector image. The resulting image, once embossed in supple faux leather, produced the image you see at the top of this page.
The compass is turned slightly to the east because, well, how often are we really going due north? Pointing it straight up just didn’t seem as interesting. Since I’m slightly off-kilter anyway, this was somewhat inevitable.
For my second product, I decided to focus on a female audience and crowd-source the major decisions.
First, we needed to decide what kind of image to use. For this, I set up a simple poll and sent it to my Facebook friends. I asked people to choose from a list of items:
As you can see, the audience of people interested in voting was not that large. Still, I got a clear direction out of the feedback and proceeded with the Tree concept.
Next, I needed to narrow the field. There are way too many types and styles of trees to pick from. So, I asked for favorites from a specific black and white search on Bing.com. The results were mixed…
…but gave me some direction and I was able to move forward from there. After some searching through licensed art libraries, I found this one. The fullness of it and the crisp simplicity of the pattern appealed to me…
Since my audience was not a Latin nerd this time, I decided to put the banner in English.
Given the female audience, I decided to go with a lighter color for the faux leather, resulting in this final cover once the embossing was done:
I hope that gives you some insight into how I think about design and how each new product will likely be shaped.
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No one knows for sure why journaling is an effective stress-buster. But there are several theories that make a lot of sense.